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IT Ops Engineer
Fetch
IT, Operations
New York, NY, USA
USD 101,941-119,931 / year + Equity
Posted on Mar 27, 2026
IT Ops Engineer
New York
AI & Data
Remote
Full-time
What we’re building and why we’re building it.
Every month, millions of people use Fetch, earning rewards for buying brands they love, and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users.
It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycoft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
Meet Fetch AI & Data
AI & Data at Fetch sit at the center of how we understand our business, make decisions, and build intelligent products. The organization operates as an integrated AI & data ecosystem, spanning multiple disciplines, including data engineering, analytics engineering, machine learning, experimentation, and data platforms, all working together to turn data into durable business and customer impact.
Teams operate in complex problem spaces where requirements evolve, tradeoffs are constant, and the right answer is rarely obvious. Success depends on strong technical judgment, comfort with ambiguity, and the ability to gather context and make informed decisions while balancing quality, performance, scalability, and responsible use.
Practitioners across this org contribute hands-on to production systems, analytical foundations, and intelligent features. You will collaborate closely with product, platform, and engineering partners, help shape standards and best practices, and ensure our AI and data capabilities scale reliably as Fetch grows.
About the Role:
As a Senior IT Operations Engineer, you will play a critical role in scaling Fetch’s internal technology ecosystem while providing on-site support. You’ll manage and optimize a diverse SaaS environment, ensuring employees have secure, reliable, and seamless access to the tools they depend on. You’ll lead complex troubleshooting efforts, drive automation and process improvements, and partner closely with Security, Engineering, and business teams to continuously improve how we operate. This role requires both hands-on technical expertise and a proactive mindset; anticipating challenges, reducing friction, and helping the organization move faster with confidence.
This is a full-time role that can be held from one of our US offices or remotely in the United States.
What you’ll do at Fetch (Role Responsibilities):
- Be on-site IT support at our New York office (at least three days a week) User Support and Troubleshooting
- Provide Level 2/3 support for identity, collaboration, and productivity tools
- Develop and maintain IT documentation, guides, and knowledge base articles
- Lead IT support efforts for incident response and root cause analysis
- System Optimization and Automation
- Identify opportunities to streamline IT processes through automation and scripting
- Assist in implementing new tools and solutions to improve IT service delivery
- Identity and Access Management (Okta)
- Manage and configure Okta SSO and MFA policies for user authentication
- Create and maintain user lifecycle workflows, including onboarding and offboarding processes
- Troubleshoot identity-related issues and maintain security compliance
- Integrate and manage third-party applications with Okta for SSO
- Atlassian Suite Administration (Jira, Confluence, Bitbucket)
- Administer Jira projects, workflows, permissions, and automation rules.
- Maintain Confluence spaces, user permissions, and best practices for documentation
- Support Bitbucket configuration, repositories, and user access
- Troubleshoot user and system issues and optimize tool performance
- Administer SaaS apps and account access for the tools our team depends on including:
- Okta
- G Suite
- Atlassian (Jira, Confluence)
- Slack
- Zoom
- Apple (macOS, MDM, ABM, VPP)
- Microsoft (Windows 10, Azure AD, Office 365, Intune)
- AWS (IAM, Route 53)
- Be a technical resource for questions related to the above tools, with the ability to produce an appropriate solution.
- Applying best practice security policies and strategies.
- Create and maintain quality technical documentation that describes the processes and systems you work with
- Multi-task on assignments, prioritize and deliver on routine tasks and assigned projects
In your Toolbox (Minimum Requirements):
- Experience administering users in G Suite, Okta, or comparable SaaS platforms
- Demonstrated ability to support end users with a professional, approachable, and service-oriented mindset
- Strong working knowledge of both macOS and Windows environments
- Understanding of SAML and SSO concepts, including experience with tools like Okta or OneLogin
- Familiarity with UNIX scripting, automation tools, webhooks, and basic API request concepts
- Ongoing interest in and awareness of current consumer technology trends
- B.S. Computer Science, Information Systems with equivalent experience in an IT role
Nice to haves/Bonus Points (Preferred Requirements): (OPTIONAL - Prefer not to have)
- 5+ years in IT support or system administration, with a focus on Okta, Atlassian tools, and Google Workspace
- Previous experience in a startup environment
- A functional understanding of networking concepts
- Excellent verbal and written communication skills
Compensation: At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $101,941 - $119,931. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at accommodations@fetch.com.
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Pursuant to my application for employment with Fetch Rewards, I acknowledge that I may be asked to demonstrate certain knowledge, skills, abilities, and/or experiences related to my potential ability to perform the prospective duties and responsibilities for the position(s) for which I am being considered (herein after the “Demonstration”). With my confirmation below, I hereby acknowledge the following: I will not be compensated for time spent participating in the Demonstration. I am not guaranteed employment with Fetch Rewards by participating in the Demonstration. I am not displacing any existing Fetch Rewards employees by participating in the Demonstration, nor completing any task that would otherwise be assigned to any existing employees or contractors of Fetch Rewards. Fetch Rewards’s only interest in the Demonstration is that it allows them to evaluate me as a candidate for employment. The Demonstration does not provide any tangible work or work product of value to Fetch Rewards’ business. *
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To comply with government reporting requirements, we invite candidates to participate in the self-identification survey below. Your completion of this form is entirely optional, and your decision will neither influence the hiring process nor any subsequent stages. Any information you choose to share will be kept confidential and stored in a secure file. As outlined in our Equal Employment Opportunity policy, we uphold a commitment to non-discrimination based on any protected group status specified in applicable laws.
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VEVRAA requires Government contractors to take affirmative action to employ and advance in employment protected veterans. To help us measure the effectiveness of our outreach and recruitment efforts of veterans, we are asking you to tell us if you are a veteran covered by VEVRAA. If you believe that you belong to any of the following categories of protected veterans, please indicate by making the appropriate selection.
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A veteran who served on active duty in the U.S. military and is entitled to disability compensation (or who but for the receipt of military retired pay would be entitled to disability compensation) under laws administered by the Secretary of Veterans Affairs, or was discharged or released from active duty because of a service-connected disabilityRecently separated veteran
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Req ID: FET-760
