The Opportunity

What You’ll Do

• Lead generative and evaluative mixed-methods research across the Consumer Growth collective (onboarding, activation, and retention), ensuring insights are cohesive across the entire user journey.
• Communicate strategic insights through compelling storytelling, workshops, and clear written summaries, translating complex user behaviors into actionable roadmap recommendations.
• Partner closely with Growth Product Managers, Designers, Data Analysts, and Marketing leaders to identify high-leverage research opportunities, shape roadmaps, and influence product priorities.
• Gain alignment with design and research leadership to establish research strategy and learning agenda for the Growth area
• Triangulate qualitative insights with quantitative data (such as surveys and behavioral analytics) to build clear, decision-ready frameworks that help teams navigate complex experience trade-offs.
• Design and analyze research for rapid learning and growth experiments, helping teams evaluate new concepts and onboarding flows without sacrificing user trust or long-term retention.
• Enable and democratize research safely by mentoring and guiding designers and PMs to conduct their own evaluative research with the right templates, guidelines, and guardrails.
• Raise the bar for research rigor and quality across the Growth area, championing evidence-based decision-making and ensuring user insights are grounded in clear truths.
• Standardize research operations, including participant recruitment and tooling, and contribute high-quality findings to the shared research repository to keep insights reusable and accessible.
• Utilize AI responsibly to accelerate research workflows, while exercising sound judgment to ensure quality, data responsibility, and human expertise remain at the core of your findings.

What Success Looks Like

• Establish a prioritized research strategy and learning agenda for the Consumer Growth collective, collaborating with design and research leadership to define key hypotheses, success metrics, and methodologies to guide product teams.
• Influence product roadmaps across critical journeys (onboarding, activation, and retention) by translating complex user behaviors into clear, compelling, and actionable recommendations.
• Build a cohesive understanding of the growth funnel by triangulating qualitative insights with behavioral and quantitative data (like survey analytics), creating decision-ready frameworks to help teams navigate complex experience trade-offs.
• Scale research impact through enablement, mentoring and guiding designers and PMs to conduct their own evaluative research safely with the right templates, guidelines, and guardrails.
• Raise the standard of research craft and quality across the Growth area, contributing high-quality findings to the shared repository, standardizing research operations, and mentoring other team members.
• Drive measurable growth outcomes by partnering with product and engineering teams to design and evaluate experiments that improve activation, repeat engagement, and long-term retention without sacrificing user trust.

• 6+ years of industry UX research experience, with demonstrated impact on product strategy and roadmaps as a senior individual contributor
• Experience communicating research and decision tradeoffs to partners
• Mixed-methods fluency: you've independently led qualitative and quantitative research and know how to combine interviews, usability and concept testing, surveys, behavioral data, experiments, and benchmarking to answer strategic questions
• Hands-on experience designing and analyzing surveys and interpreting behavioral or experimental data; proficiency with at least one statistical analysis tool and one survey platform, or equivalent approaches
• Experience owning research end-to-end, including scoping, planning, participant recruitment, study setup, analysis, synthesis, and activation
• Thoughtful experience using AI-assisted tools in the research process, with sound judgment about responsible use, quality, and where human expertise is essential

• Prior Growth or user lifecycle research experience
• Experience mentoring researchers or enabling designers and PMs to conduct high-quality evaluative research
• Comfortable with working as a research lead in a fast-paced or startup environment
• Consumer mobile app, loyalty, or e-commerce experience
• A background in psychology, anthropology, cognitive science, HCI, statistics, behavioral economics, quantitative social science, experimental psychology, or a related human-centered or quantitative field

About the Team

Compensation:

• Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)