Join Us

About Shoplift

Ecommerce brands are under constant pressure to grow revenue while advertising costs climb and competition intensifies. Yet most merchants are flying blind—making decisions about product pages, merchandising, pricing, and offers without ever testing what actually drives conversions. The difference between guessing and knowing can be 15-30% in revenue, but A/B testing has historically been too expensive, too complex, or too slow for most brands.

Shoplift changes that. We're the fastest, easiest A/B testing platform built specifically for Shopify merchants. We help brands discover what actually converts—should luxury skincare shoppers see lifestyle photos or close-up texture shots? Does a supplement brand's product page convert better with per-serving or per-bottle pricing? These decisions matter, and we make it simple to find the answers through visual editors, AI-powered recommendations, and expert guidance.

We're scaling rapidly with 2,000+ brands trusting us to optimize their stores, from fast-growing DTC brands to Shopify Plus merchants. We work with beloved brands like Skullcandy, Our Place, Casper, KITH, and Liquid Death, and we're one of less than 80 Shopify Certified Technology Partners—handpicked by Shopify themselves and the only A/B testing app to earn that distinction.

What sets us apart isn't just our product—it's our world-class partnerships team (deeply embedded with the Shopify ecosystem and Shopify Platinum tech and agency partners) and our customer success organization that ensures brands actually get value from testing. We're obsessed with our customers winning, and we see ourselves as stewards of the broader ecommerce ecosystem—not just a vendor.

As we accelerate growth, we're expanding our already-strong revenue organization. You'll have direct impact on our trajectory, real ownership over your book of business, and the chance to refine how we execute at scale.

We're a team of builders who value speed, directness, and getting shit done. We move fast, iterate constantly, and aren't afraid to change course when something isn't working. If you thrive in high-autonomy environments where your work directly moves revenue, you'll love it here.

Your Role

As a pivotal member of our team, you'll be among the first 30 employees in a rapidly scaling startup. Reporting to the Head of Customer Experience, you'll be the strategic optimization partner for Shoplift merchants - guiding them to maximize revenue through data driven testing, creative problem solving, and strategic insights.

You'll become merchants' trusted advisor for testing and optimization, providing proactive guidance, analyzing data for actionable recommendations, and helping them build a culture of continuous experimentation. This role requires equal parts strategy (generating high-impact test ideas and understanding testing methodology), relationship building, and technical expertise (data analysis and ecomm technology).

Key Responsibilities

• Relationship Management: Build and maintain multi-threaded relationships with decision-makers, operators, and influencers for each brand in your book of business.
• Guide Strategy and Drive Results: Develop strategic testing roadmaps with tailored, high-impact ideas, conduct audits, analyze test data and drive measurable results for each of your brands. Educate your brands on statistical significance, data trends, and implementation decisions.
• Turn happy customers into vocal advocates: proactively capture success stories and build a library of social proof for Sales and Marketing.
• Team Building & Process Improvement: Enhance CSM documentation, identify and implement process improvements, and contribute to team growth and training as Shoplift scales.

Requirements

• 3+ years in ecommerce, CRO, or SaaS CSM roles
• Data-driven mindset with ability to analyze results and make strategic recommendations
• Excellent communication and ability to manage multiple accounts and projects independently
• Bachelor's degree or equivalent

Nice to Have

• Strong understanding of testing methodology with hands-on A/B testing experience
• CRO certification or statistics background (statistical significance, sample sizes, hypothesis development)
• Early startup experience or DTC ecommerce background
• Dev or data background (Experience with HTML/CSS, JavaScript)
• Experience with analytics platforms (Google Analytics, GA4, Segment)
• Located in NYC metro area (Hybrid: 3 days/week in office)

What We Offer

Compensation & Equity

• Performance-based variable comp tied to merchant outcomes and retention
• Meaningful equity in a fast-growing startup

Benefits & Perks

• Flexible hybrid work (3 days in NYC office, 2 remote if based in NYC)
• Daily lunch stipend, free Tuesday bagels & Thursday pizza, snacks
• Comprehensive medical, dental, and vision coverage
• Generous PTO including paid parental leave

Why Join Now

• Be among first 30 employees shaping a rapidly scaling startup
• Work with cutting-edge AI/ML technology and leading DTC brands
• Direct impact on company trajectory and merchant success
• Clear path to Senior CSM, Team Lead, and additional leadership roles