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REMOTE AGENTS NEEDED FOR HYBRID POSITION - INBOUND CUSTOMER SERVICE/SALES/TRANSFER

SingleComm LLC

SingleComm LLC

Customer Service, Sales & Business Development
Richmond, VA, USA
Posted on Sunday, December 17, 2023
REMOTE AGENTS NEEDED FOR HYBRID POSITION - CONTACT CENTER SUPPORT - INBOUND CUSTOMER SERVICE/SALES/TRANSFER IN THE AUTO INSURANCE INDUSTRY

HIRING IMMEDIATELY - SERIOUS INQUIRIES ONLY

As an agent you will be taking inbound calls from customers that are looking to get a quote on Auto Insurance. Your job will be to gather the needed customer information and then transfer the customer over to one of our sales vendors that will give them a quote for insurance.

Pay Rate:

This is a full time remote position Monday through Friday 9:00am-6:00pm EST and starts @ $16.00/hour.

Job Responsibilities:

  • Communicating with customers via inbound calls
  • Communicating with our clients when transferring customers to them
  • Be familiar with basic auto insurance points as a product so that you can answer questions properly as they come
  • Using rebuttals to overcome objections and concerns
  • Understanding the customers' needs to address with a relevant rebuttal
  • Gathering and documenting client information with accuracy so that our vendors always have the best information
  • Answering the client's questions accurately
  • Upselling products and services as required

Job Expectations:

  • Must have your own high-speed internet connection and hardwired to a router.
  • Ability to start immediately.
  • Provide an excellent customer experience in all interactions.
  • Uphold all company policies and procedures including but not limited to; attendance, punctuality, and/or behavior requirements.
  • Background check will be administered as part of hiring process.

Key Competencies:

  • Interpersonal skills
  • Strong communication skills - verbal and written
  • Active listening skills
  • Attention to detail and accuracy
  • Critical thinking
  • Strong drive to achieve monthly sales metrics
  • Good organizational skills

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