REMOTE AGENTS NEEDED FOR HYBRID POSITION - INBOUND CUSTOMER SERVICE/SALES/TRANSFER
SingleComm LLC
Customer Service, Sales & Business Development
Richmond, VA, USA · Richmond, VA, USA · Virginia, USA
Posted on Dec 17, 2023
REMOTE AGENTS NEEDED FOR HYBRID POSITION - CONTACT CENTER SUPPORT - INBOUND CUSTOMER SERVICE/SALES/TRANSFER IN THE AUTO INSURANCE INDUSTRY
HIRING IMMEDIATELY - SERIOUS INQUIRIES ONLY
As an agent you will be taking inbound calls from customers that are looking to get a quote on Auto Insurance. Your job will be to gather the needed customer information and then transfer the customer over to one of our sales vendors that will give them a quote for insurance.
Pay Rate:
This is a full time remote position Monday through Friday 9:00am-6:00pm EST and starts @ $16.00/hour.
Job Responsibilities:
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HIRING IMMEDIATELY - SERIOUS INQUIRIES ONLY
As an agent you will be taking inbound calls from customers that are looking to get a quote on Auto Insurance. Your job will be to gather the needed customer information and then transfer the customer over to one of our sales vendors that will give them a quote for insurance.
Pay Rate:
This is a full time remote position Monday through Friday 9:00am-6:00pm EST and starts @ $16.00/hour.
Job Responsibilities:
- Communicating with customers via inbound calls
- Communicating with our clients when transferring customers to them
- Be familiar with basic auto insurance points as a product so that you can answer questions properly as they come
- Using rebuttals to overcome objections and concerns
- Understanding the customers' needs to address with a relevant rebuttal
- Gathering and documenting client information with accuracy so that our vendors always have the best information
- Answering the client's questions accurately
- Upselling products and services as required
- Must have your own high-speed internet connection and hardwired to a router
- Ability to start immediately
- Provide an excellent customer experience in all interactions
- Uphold all company policies and procedures including but not limited to; attendance, punctuality, and/or behavior requirements
- Background check will be administered as part of hiring process
- Interpersonal skills
- Strong communication skills - verbal and written
- Active listening skills
- Attention to detail and accuracy
- Critical thinking
- Strong drive to achieve monthly sales metrics
- Good organizational skills
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